Privacy Policy
Odyssey Spine & Pain
Last updated: 04/30/2026
Scope
This Privacy Policy explains how Odyssey Spine & Pain (“we,” “us,” or “our”) collects, uses, shares, and protects information when you visit www.odysseyspine.com or use our online forms, contact features, or related website services.
This Privacy Policy applies to website activity only. If you are a patient, your protected health information may also be governed by our Notice of Privacy Practices and applicable healthcare privacy laws.
Information We Collect
We may collect the following types of information:
1. Information you provide directly, such as your name, email address, phone number, and any information you submit through contact or appointment forms.
2. Health-related information you choose to provide through website forms.
3. Technical information, such as IP address, browser type, device type, pages visited, and referral data.
4. Cookies and similar technologies used for website functionality, analytics, or performance.
How We Use Information
We may use collected information to:
1. Respond to inquiries and appointment requests.
2. Communicate with you about services, scheduling, or administrative matters.
3. Improve the website and user experience.
4. Monitor website performance, security, and usage.
5. Comply with legal, regulatory, or operational obligations.
Health Information and HIPAA
If you submit health-related information through the website, we will handle it in accordance with applicable law, including HIPAA where applicable, and our Notice of Privacy Practices.
You should not submit urgent, emergency, or highly sensitive medical information through the website unless the form or system clearly indicates it is secure and intended for that purpose.
How We Share Information
We may share information with:
1. Service providers that help us operate the website, email, hosting, analytics, or scheduling tools.
2. Vendors and contractors who perform services on our behalf.
3. Law enforcement, regulators, or other parties when required by law.
4. Other parties with your consent or direction.
We do not sell your personal information.
Cookies and Tracking
Our website may use cookies, analytics tools, and similar technologies to understand site traffic, improve performance, and support website functionality. You may be able to disable cookies through your browser settings, though some features may not work properly.
Third-Party Services
Our website may link to or integrate with third-party services, including scheduling platforms, map services, embedded forms, or analytics providers. Their privacy practices are governed by their own policies, not this Privacy Policy.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect information collected through the website. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain information for as long as necessary to provide services, respond to inquiries, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Choices
Depending on your relationship with us and applicable law, you may be able to:
1. Request access to certain information.
2. Request corrections.
3. Request deletion where applicable.
4. Opt out of certain communications.
5. Adjust cookie settings in your browser.
For patient records or health information, separate legal rights and procedures may apply under HIPAA and our Notice of Privacy Practices.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website without appropriate consent. If you believe a child has provided information through the website, contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Odyssey Spine & Pain
45 Park Ave, New York NY 10016
drimran@odysseyspine.com
(423) 374-6726
HIPAA Notice of Privacy Practices
If you are a patient, our collection, use, and disclosure of protected health information may also be governed by our Notice of Privacy Practices, which is provided separately and is incorporated by reference where applicable. If there is any conflict between this Privacy Policy and the Notice of Privacy Practices regarding protected health information, the Notice of Privacy Practices will control.